Jira Service Management

{"xsrfToken":"a21c35853e31fb9b2401a74ed3d611942a9318ef_lout","branding":{"id":"2","key":"ps","name":"PERKY - Support Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#162f38","headerLinkHoverBGColor":"#162f38","headerBadgeColor":"#162f38"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/99feb335-0514-4109-8153-d09d7f65ed28/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5ZmViMzM1LTA1MTQtNDEwOS04MTUzLWQwOWQ3ZjY1ZWQyOCI6WyJyZWFkIl19LCJleHAiOjE3NzQ1Njk1NjcsIm5iZiI6MTc3NDU2ODk2N30.Tx4FRglqp1VpExex7v0Oyu96ZZMBlhRb3JAn9Upn8jE&client=7279f370-7618-4db0-be56-5efda7166a96&mode=fit","logoId":"99feb335-0514-4109-8153-d09d7f65ed28","isLogoAvailable":true,"helpCenterTitle":"What can we help you with?","sharedPortalName":"Support Center","translations":{"en-US":{"helpCenterTitle":"What can we help you with?","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a598","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzQ1Njk1NjcsIm5iZiI6MTc3NDU2ODk2N30.T40vS1cJIyOSo5Z_iRWEj8SyEIWRMnoTeS8I6M-E8Ns&client=7279f370-7618-4db0-be56-5efda7166a96&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"ps","projectId":10050,"serviceDeskId":2,"name":"PERKY - Support Center","description":"Need help? Review the available resources or raise a request below to the PERKY Team.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"302","name":"Account or Password Issues","descriptionHtml":"","callToAction":"Account or Password Issues","introHtml":"Having issues accessing your PERKY account?","icon":10506,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[73],"key":""},{"id":"303","name":"Add New Employer","descriptionHtml":"","callToAction":"Add New Employer","introHtml":"Use this request to submit PERKY Leave Benefits and Custom Text workbooks for any new employer.","icon":10511,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"305","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"Have a question? Submit it here.","icon":10735,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[6],"key":""},{"id":"27","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"Have a question? Submit it here.","icon":10549,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[73],"key":""},{"id":"304","name":"Update Account Details","descriptionHtml":"","callToAction":"Update Account Details","introHtml":"Use this request to update any existing employer's account details by submitting a PERKY Leave Benefits or Custom Text workbook.","icon":10720,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10720","groups":[6],"key":""},{"id":"30","name":"Add new employer","descriptionHtml":"Please submit a completed workbook and Custom Benefit Overview & Action Items document (if applicable).","callToAction":"Add new employer","introHtml":"Need to add a new employer to the system? Submit those details here.","icon":10511,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"28","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Update Account Details","descriptionHtml":"Please provide information regarding the client's changing benefit details.","callToAction":"Update Account Details","introHtml":"Please submit your request to update benefit configurations here.","icon":10689,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[],"key":""},{"id":"136","name":"Update Custom Text Areas","descriptionHtml":"","callToAction":"Update Custom Text Areas","introHtml":"Please submit any custom text details in this form.","icon":10660,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"PERKY Leave – For Carrier Partners"},{"id":73,"name":"Account Access – For Employees"}],"orderMapping":{"73":[302,27],"6":[305,304,303],"40":[27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a64fe4ae-696b-3087-a092-b3d7f3f24787","appLinkName":"","appLinkUrl":"","spaceKey":"PS","spaceName":"PERKY - Content","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":2,"kbLinkDomainURLs":["https://support.center.perkytech.com","https://perky.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"NEW leave types are live","userLanguageMessageWiki":"PERKY now hosts Parental Leave, Medical Disability, and Family Caregiving leave experiences.","defaultLanguageHeader":"NEW leave types are live","defaultLanguageMessage":"PERKY now hosts Parental Leave, Medical Disability, and Family Caregiving leave experiences.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzQ1NzAxNjcsIm5iZiI6MTc3NDU2ODk2NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HBVFxvq3HbzPTKlDt5nevgoAhY5_moLHn5-UfeH8dBg","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"7279f370-7618-4db0-be56-5efda7166a96","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"93ad5422-1bbb-4adb-9784-6d5a84137454","name":"PERKY Leave - Self Help Resources","categoryUrl":"https://support.center.perkytech.com/servicedesk/customer/portal/2/topic/93ad5422-1bbb-4adb-9784-6d5a84137454","lastUpdated":"1747842927584","createdAt":"1747837786706"}]}},"sharedPortal":{"name":"Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://perky.atlassian.net/wiki","kbLinkDomainURLs":["https://support.center.perkytech.com","https://perky.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}