MN Pregnancy and Parental Act & DE PFL are now available in PERKY Leave.
Update Custom Text Areas
Required fields are marked with an asterisk*
{"xsrfToken":"fe94cf46b9b73547e785f24b4c720f3b68f941c4_lout","branding":{"id":"2","key":"ps","name":"PERKY - Support Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#162f38","headerLinkHoverBGColor":"#162f38","headerBadgeColor":"#162f38"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/99feb335-0514-4109-8153-d09d7f65ed28/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5ZmViMzM1LTA1MTQtNDEwOS04MTUzLWQwOWQ3ZjY1ZWQyOCI6WyJyZWFkIl19LCJleHAiOjE3NTM5MTcyNjEsIm5iZiI6MTc1MzkxNjY2MX0.79gu010_kwsP5ZmIVV1tW4rDxtuxXQ9CFIRpgqU7gZI&client=7279f370-7618-4db0-be56-5efda7166a96&mode=fit","logoId":"99feb335-0514-4109-8153-d09d7f65ed28","isLogoAvailable":true,"helpCenterTitle":"What can we help you with?","sharedPortalName":"Support Center","translations":{"en-US":{"helpCenterTitle":"What can we help you with?","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a598","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTM5MTcyNjEsIm5iZiI6MTc1MzkxNjY2MX0.mWe5KkZf0M02aRZXjN7QMrwP77HfDM8e27P2O7RiNF4&client=7279f370-7618-4db0-be56-5efda7166a96&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"ps","projectId":10050,"serviceDeskId":2,"name":"PERKY - Support Center","description":"<p>Welcome to the Support Center! Here, you can submit requests using easy-to-navigate forms designed to match your needs at each stage of your journey with us. To help you find quick answers, we also offer a searchable library of self-serve learning materials, including how-to guides, FAQs, and product updates—available anytime to support your success.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"170","name":"Account/Password Issues","descriptionHtml":"","callToAction":"Account/Password Issues","introHtml":"<p>This form provides instructions on how to reset your password and create an account.</p>","icon":10506,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[6],"key":""},{"id":"30","name":"Add new employer","descriptionHtml":"<p>Please submit a completed workbook and Custom Benefit Overview & Action Items document (if applicable).</p>","callToAction":"Add new employer","introHtml":"<p>Need to add a new employer to the system? Submit those details here.</p>","icon":10511,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"27","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"65","name":"PERKY Feedback","descriptionHtml":"<p>Please provide details on any requested changes you'd like to see in the product. We are constantly assessing our client's needs.</p>","callToAction":"PERKY Feedback","introHtml":"<p>We'd love to hear any feedback you have on PERKY.</p>","icon":10480,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[6],"key":""},{"id":"101","name":"Terminate Employer from System","descriptionHtml":"<p>Please let us know if your client is terminating their contract with Lincoln and needs their PERKY Leave access removed.</p>","callToAction":"Terminate Employer from System","introHtml":"<p>Need to remove an employer from the system? Submit those details here.</p>","icon":10514,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[6],"key":""},{"id":"137","name":"Turn off state benefits","descriptionHtml":"","callToAction":"Turn off state benefits","introHtml":"<p>Please let us know if you'd like to turn off any state benefits.</p>","icon":10487,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[6],"key":""},{"id":"102","name":"Update Benefit Details","descriptionHtml":"<p>Please provide information regarding the client's changing benefit details.</p>","callToAction":"Update Benefit Details","introHtml":"<p>Please submit your request to update benefit configurations here.</p>","icon":10689,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[6],"key":""},{"id":"136","name":"Update Custom Text Areas","descriptionHtml":"","callToAction":"Update Custom Text Areas","introHtml":"<p>Please submit any custom text details in this form.</p>","icon":10660,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[6],"key":""},{"id":"64","name":"Update Employee Classes","descriptionHtml":"","callToAction":"Update Employee Classes","introHtml":"<p>Please describe the employee class changes needed.</p>","icon":10710,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[6],"key":""},{"id":"28","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"103","name":"Submit a Census File","descriptionHtml":"","callToAction":"Submit a Census File","introHtml":"<p>Submit your census file for PERKY Benefits.</p>","icon":10478,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"26","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"29","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"PERKY Leave"}],"orderMapping":{"6":[170,136,102,64,30,137,101,65,27],"40":[103,27,26,65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a64fe4ae-696b-3087-a092-b3d7f3f24787","appLinkName":"","appLinkUrl":"","spaceKey":"PS","spaceName":"PERKY - Content","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":2,"kbLinkDomainURLs":["https://support.center.perkytech.com","https://perky.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"MN Pregnancy and Parental Act & DE PFL are now available in PERKY Leave.","userLanguageMessageWiki":"","defaultLanguageHeader":"MN Pregnancy and Parental Act & DE PFL are now available in PERKY Leave.","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTM5MTc4NjEsIm5iZiI6MTc1MzkxNjY2MX0.kJFXXPcXjZM6jZLdHUxKWncNXUrESphn-6dvVuwAxIc","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"7279f370-7618-4db0-be56-5efda7166a96","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"93ad5422-1bbb-4adb-9784-6d5a84137454","name":"PERKY Leave - Self Help Resources","categoryUrl":"https://support.center.perkytech.com/servicedesk/customer/portal/2/topic/93ad5422-1bbb-4adb-9784-6d5a84137454","lastUpdated":"1747842927584","createdAt":"1747837786706"}]}},"reqCreate":{"id":136,"projectId":10050,"issueType":{"id":"10020","name":"Task"},"form":{"name":"Update Custom Text Areas","descriptionHtml":"","callToAction":"Update Custom Text Areas","intro":"<p>Please submit any custom text details in this form.</p>","instructions":"","icon":10660,"iconUrl":"https://support.center.perkytech.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Enter your request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/136","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/136","calendarParams":{"firstDay":0,"date":"2025-07-30T19:04:22-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a64fe4ae-696b-3087-a092-b3d7f3f24787","appLinkName":"","appLinkUrl":"","spaceKey":"PS","spaceName":"PERKY - Content","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PS","serviceDeskId":2,"kbLinkDomainURLs":["https://support.center.perkytech.com","https://perky.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Mjc5ZjM3MC03NjE4LTRkYjAtYmU1Ni01ZWZkYTcxNjZhOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTM5MTc4NjIsIm5iZiI6MTc1MzkxNjY2Mn0.dUOmUyw7_2b_tPMDHoJioW179dJWrdwdSvweBs_K0EI","targetCollection":"upload-project-10050","endpointUrl":"https://api.media.atlassian.com","clientId":"7279f370-7618-4db0-be56-5efda7166a96","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2978730012324945,"updated":"2025-05-20T18:48:04.291650799Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[136],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2978730012324945,"name":"Update Custom Text Areas","submit":{"lock":false,"pdf":false},"templateFormUuid":"05fe56a7-3974-48fe-a565-bced4c4974b8"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1290745b-4b59-4604-90f8-96d7eeb5fd0b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"13afc83f-f8df-4a3d-97f9-0b998d7e83f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"10b6e8ae-b278-49dc-81df-dee8ed37dc7f"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Client Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"What are we updating?","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"STD Benefit Overview","other":false},{"id":"5","label":"Employer PPL Benefit Overview","other":false},{"id":"6","label":"Action Item","other":false},{"id":"7","label":"Other Considerations","other":false}],"questionKey":""},"4":{"type":"rt","label":"Please provide custom text updates:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"05fe56a7-3974-48fe-a565-bced4c4974b8"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2978730012324945,"updated":"2025-05-20T18:48:04.291650799Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[136],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2978730012324945,"name":"Update Custom Text Areas","submit":{"lock":false,"pdf":false},"templateFormUuid":"05fe56a7-3974-48fe-a565-bced4c4974b8"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1290745b-4b59-4604-90f8-96d7eeb5fd0b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"13afc83f-f8df-4a3d-97f9-0b998d7e83f0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"10b6e8ae-b278-49dc-81df-dee8ed37dc7f"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Client Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"What are we updating?","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"STD Benefit Overview","other":false},{"id":"5","label":"Employer PPL Benefit Overview","other":false},{"id":"6","label":"Action Item","other":false},{"id":"7","label":"Other Considerations","other":false}],"questionKey":""},"4":{"type":"rt","label":"Please provide custom text updates:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"05fe56a7-3974-48fe-a565-bced4c4974b8"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}